Shipping & Returns:
We will always strive to ship items out as quickly as possible. The majority of items shown on our website with prices are in stock. Please allow 1-3 days for us to ship the item out. If the item is not in stock we will inform you.
FREE Shipping Options*
Pick up in store.
Local delivery (within city limits).
Free shipping via Canada Post on orders $200+ within Canada.
Other Shipping Options*
$10.00 Canada Post charge for orders under $200 in Canada.
$20.00 FedEx charge for orders under $200 in Canada.
$30.00 FedEx charge for orders $200+ in Canada
*Options will be presented at check out based upon the value of the order. Taxes may apply.
Return Policy For Online Purchases:
If you are unhappy with your purchase in any way, we offer a full refund 10 days from the date of receiving your purchase. We also offer 30 days from the date of receiving your purchase to let us know you would like to exchange the item. See below for exceptions to this return policy.
Due to the nature of online purchases, we simply require you to let us know that you will be returning/exchanging the item, and we understand that you may not be able to get the item back to us within this time period. Once you have let us know that you will be returning/exchanging the item, a sales associate will help you through the next steps.
*Shipping fees are non refundable*
For the month of December, any online purchase will be considered a gift - unless otherwise stated - and the return policy will start as of December 25.
Return Policy For In-Store Purchases:
If you are unhappy with your purchase, you have 30 days to bring it back to our store from the date of purchase, for a full exchange or refund. Please see below for exceptions to this return policy.
Requirements For A Refund/Exchange:
Item must be returned in its original condition. The item cannot have been worn, sized, changed, or altered in any way. Special order items are exempt from this return policy.
If applicable, the box, papers and warranty cards must be with the item in their original condition, unaltered from their original state.
Please make sure you bring the following to receive your refund/exchange:
The original receipt.
The original credit/debit card that was used for the purchase.
If you paid by cash, a company cheque will be made out to you. This may take up to 5 business days to process.
If you received a gift certificate or any gift with purchase, please return with the item(s).
Exceptions To The Return Policy:
In general, special orders, and custom jewellery are not included in the return policy.
Any item that has been sized or altered at the time of purchase.
Due to the personal nature of jewellery, any items that have been worn or used are considered to be a final sale and not eligible for the return policy.
Please note that the return policy does not apply to special orders or their respective deposits. Money left as a deposit for a future item is considered non-refundable.
NO RETURNS OR EXCHANGES ON GIFT CERTIFICATE PURCHASES.
