Do you need help? Please call us at (519) 376-3476.
Our Locations Appointments
Enjoy FREE shipping to any of our store locations and be sure you get exactly what you're looking for.
No shipping fees
Safe, secure delivery
Convenient pick-up locations at any of our four stores
Ship-to-Store ordering is simple:
Select "FREE shipping with Ship-to-Store option" as your shipping option
Select the most convenient location for you
Complete your order
Next, you will receive 3 emails
Order Confirmation – we read you loud and clear!
Shipping Confirmation - it's on its way to the store... don’t start the car just yet.
Ready for Pickup – Come on down! Bring your photo ID just to be double safe.
Courier Shipping - FedEx
Free Trackable Direct-to-you Courier Shipping on orders $299 or more.
Free Trackable Direct-to-you shipping with a minimum purchase of $299 when you choose Trackable Direct-to-you. Discount will be applied at checkout. Offer excludes gift cards and special purchases.
This offer may be modified or terminated at any time without notice.
Your billing address can be any province within Canada, except Quebec.
Your shipping address can be any province in Canada, except Quebec.
How Courier Shipping Works
Once you’ve added merchandise to your shopping cart after all promotions and discounts are applied, you are eligible for Free Trackable Direct-to-you Shipping on orders $299 or more.
Terms and Conditions of Courier Shipping
Free Trackable Direct-to-you shipping offer valid for a limited time only. Discount will be applied at checkout. Offer excludes gift cards and special purchases.
RETURNS OF MERCHANDISE
We’re happy to accept returns of your online purchases. DC Taylor has two easy methods of returning an item. Choose the one that suits you the best.
Returns by Mail
Please note: Items purchased at a DC Taylor brick-and-mortar store cannot be returned by mail.
Steps for returning online purchases by mail:
If there is damage to an item upon delivery, call DC Taylor Customer service at 519-376-3476 for assistance. We want the opportunity to cover the return shipping cost in these cases.
Please read the information on your packing slip.
Pack the item securely in the original package, if possible. Enclose the original or a copy of the packing slip.
If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
For your protection, we recommend that you use a shipping method that provides insurance and tracking services from providers such as UPS, FedEx or Canada Post for your return. Ship the return package to the address indicated on the packing slip:
DC Taylor Jewellers
977 2nd Avenue East
Owen Sound, ON
Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to us.
You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.
Returns to any DC Taylor Jewellers brick-and-mortar Store
Here are the steps for in-person returns:
Place the item securely in the original package.
Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your ship confirmation email or online purchase receipt displayed during checkout.
All products must be returned in original condition, in original boxes, and with all paperwork (such as watch instruction booklet or diamond certificate) and accessories to ensure a full credit.
Take the package to any DC Taylor store.
We will process your return while you wait. Refund will be credited to the same form of payment as your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs cannot be refunded, unless you received a damaged, defective, or incorrect item.
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